Career

Sole Payment and Vendor Management Administrator for an eight-hospital health network, serving as the central hub for vendor integrity and payment method governance across the system. Managing $15M–$25M weekly disbursements. Built fraud prevention protocols, instructed cross-departmental teams on compliance procedures, and architected a ServiceNow ticketing system to replace ad-hoc email workflows. Currently orchestrating a multi-hospital vendor data cleanup initiative involving materials management, purchasing, and AP departments.

Trained on and implemented Marriott's new front-office software system, then taught the entire property staff (front desk, housekeeping, management) how to use it. Led a company-wide platform transition for business banking clients at People's United Bank. Consistently built documentation, SOPs, and training materials that enable teams to adopt new systems.

Designed a pricing workflow that simplified product configuration logic for 100+ product lines; projected to save hundreds of manual labor hours annually through increased system efficiency. Created copy-and-paste response templates and quick-start guides to normalize vendor intake and reduce errors. Built spreadsheet systems to track and reconcile complex returned payments, improving reporting accuracy.

Managed the end-to-end disbursement lifecycle for $50M+ in federal housing program payments, including vendor setup, banking verification, and complex reconciliation of returned funds. Managed accounts receivable, payroll processing, bookkeeping, and compliance across captive insurance, hospitality, and public sector environments.

Healthcare (UVM Medical Center) · Public Sector · Insurance · Banking · Hospitality (Marriott, Hilton, Wyndham) · Freelance Copywriting & Technical Writing